When is the last day I can log in to Xenith's Online Banking for online transactions?
You may continue to access Xenith's Online Banking to perform any transactions until 3:00 p.m. on Thursday, May 24. Online Bill Pay will not be available after May 23.
I am currently a Xenith Consumer Online Banking customer. Will I need to re-enroll?
No, you will be able to use the new Xenith Online Banking beginning May 28. Most customers will maintain their current username and password. Some may be notified individually of any changes.
Will my username change?
Most customers will continue to use their existing username. Usernames will change for a few impacted customers. In those cases, you will receive a separate correspondence with details.
Will I have access to my transaction history?
Yes. Your last 90 days will be available.
Will I be able to access my previous statements online?
If you are enrolled in paperless statements, you will be able to view your statements online. To enroll in paperless statements, select Online Statements within the new Xenith Online Banking.
I currently use Online Bill Pay. Will my payees transfer?
Yes, payees will be transferred over and available to pay.
Will there be any disruption to my scheduled online bill payments?
All previously scheduled payments will be made as you instructed. However, you will be unable to edit payments or schedule new payments from May 24 to May 27. You can begin to schedule new bill payments beginning Tuesday, May 29 in the new Online Banking.
Will I be able to see the bill payments history within the new Online banking?
Beginning May 31, you will be able to see six months of previous bill payments.
Will my eBills transfer?
No, you'll need to set up eBills along with any associated payment preferences.
Will my text and email alerts transfer?
No. You will have to set up your text and email alerts.
Will I be able to make Person to Person (P2P) payments?
Yes, we partner with Popmoney® to provide P2P payments to a bank account, email address, or account number. Existing Popmoney users will have to reconfigure their account. Visit the "Transfer Money" tab in Online Banking to begin making payments.