Welcome to the new Xenith Bank

We're glad you're here!

We believe people have a right to expect more from the companies they do business with – and they can expect more from us. We offer a full suite of financial services, including checking and savings accounts, credit cards, personal and business loans, and much more.

It’s our goal to make this transition as smooth as possible. We understand you have questions and we’re committed to keeping you informed. On this site, you'll find information and resources aimed at facilitating your transition.

We look forward to serving you and helping you reach your financial goals.

Dear Valued Customer,

On January 1, 2018, the merger between Union Bank & Trust and Xenith Bank was complete. During the first part of the year, our primary focus was on bringing the two banks together. You will still be banking under the name Xenith Bank, but it is now part of Union Bank & Trust of Richmond, Virginia. 

Our number one goal is to make this process as seamless as possible for you. By anticipating your needs, providing clear and timely communication and being available every step of the way, we can ensure that we are living up to our promise to make banking easier. In order to help guide you through the transition, we have created this customer guidebook that will include specific information on changes to your account and help answer commonly asked questions. We are here to help in any way that we can.

You will now have greater access to financial and digital solutions, plus the added convenience of a branch and ATM network in North Carolina, Virginia and key locations in Maryland. 

We believe you have a right to expect more from the companies you do business with – and you can expect more from us.

Sincerely,
John Asbury
CEO, Union Bank & Trust

Important Dates

May 24

ATM functionality will be limited

Access to existing Xenith Bill Pay will no longer be available

IMPORTANT NOTE:
All previously scheduled payments will be made as you instructed.

3 p.m.
Xenith Online Banking goes in to view-only mode (no transfers, alerts/preference edits, etc.)

May 25

Branches will close at their normally scheduled time

3 p.m.
Telephone Banking will be in inquiry-only mode

6 p.m.
Xenith Customer Solutions Center will close

May 26

Xenith Branches will not be open

Telephone Banking will not be available

May 27

Last day to log in to the current Xenith Online Banking (view-only)

5 p.m.
Customers can access the new Xenith Telephone Banking and create new PINs

May 28

8 a.m - 8 p.m.
The new Xenith Customer Contact Center will be available to assist all customers

Access to Xenith Online Banking and Mobile App is available

May 29

Branches open

May 31

Bill Pay history available

IMPORTANT NOTE:
All payments calculated on the old Xenith platform, including those dated through May 31st, will not be viewable until this date. However, they will be processed as you instructed.

May 15

Preview period on Business eBanking through May 25th

May 24

Your existing Xenith Bill Pay will no longer be available

ATM functionality will be limited

May 25

Branches will close at their normally scheduled time

3 p.m.
Xenith Online Banking, Mobile Check Deposit and Remote Deposit Capture will no longer be available
- Telephone Banking will be in inquiry only mode

6 p.m. 
- Xenith Customer Solutions Center will close
- Telephone Banking will not be available

May 26

Xenith Branches will not be open

May 27

5 p.m.
- Customers can access the new Xenith Telephone Banking and create new PINs

May 28

Xenith Customer Support will be available to assist all customers from 8 a.m. to 8 p.m.

May 29

Access to Xenith's new Business eBanking, Mobile App and ATMs is available

Branches reopen