Your access to the new Xenith Online Banking platform begins May 28. Simply log in using the above instructions. Key information to know:

• All of your converted accounts and balances will be immediately available online after logging in. You can view, search, export and print detailed transaction history (up to 90 days) by clicking on an individual account.
• Statements will be available online if you are enrolled in paperless delivery. To modify your settings or view statements, select "Online Statements" from the top navigation

Important Information for Bill Pay Customers

Understand how your new Bill Pay functions differently than how it did prior to the transition, including when to expect funds to be deducted from your funding account(s).
 

Previously Scheduled Payments

 

• Why do I see a different date for my Bill Pay payments than what I entered prior to the transition?
  • Previously, the date you entered was the date the payment was to be delivered to the payee (Delivery date). Going forward, the date you enter is the date the payment will be sent (Send On date). Due to this difference, you will now see the Send On date which is associated with the Delivery date you previously selected.

• Why is my account being debited earlier than it did prior to the transition
  • Payments processed prior to the transition were deducted from your account on the date the payment was scheduled to be delivered (Delivery date). Going forward, your account will be deducted 2 days (excluding Sundays) after the date we send the payment (which is the Send On date). As this may result in your account being debited prior to when you were accustomed, we recommend reviewing your scheduled bill payments.

 

 

Scheduling Payments

• How do I know what date to select?
  • Previously, the date you entered was the date the payment was to be delivered to the payee (Delivery date). Going forward, the date you enter is the date the payment will be sent (Send On date). The associated Delivery date will automatically adjust and display below the Send On date.

• How do I know when my account will be debited?
  • Your account will be debited 2 days (excluding Sundays) after the date you enter to have the payment sent (Send On date). Please note that prior to the transition, your account was deducted on the date you selected to have the payment delivered (Delivery date). This may result in your account be debited earlier than you are accustomed.

• Why can’t I schedule a payment to be delivered tomorrow?
  • The earliest date you can select to send a payment (Send On date) is today’s date. The first available Delivery date associated with the Send On date will be automatically populated for you. If needed, you can request an expedited overnight payment for a fee of $10 (electronic) or $15 (check).

Some additional information to keep in mind regarding Bill Pay

• If you open a new account and would like to use it to fund Bill Pay payments, you will need to manually add it by selecting Manage funding account(s) then Add an account.
• If you close an account, you’ll want to go into Bill Pay and remove it as a funding account by selecting Manage funding account(s) then selecting Delete next to the closed account.

 

 
 

You'll maintain access to services that allow you to transfer money between your Xenith accounts or external accounts, and paying another person. Select Transfer Money within Online Banking. Keep these key points in mind:
 

• You can set up scheduled and recurring transfers. However, if you previously set these up through Online Banking, you’ll need to re-establish them. It may be helpful to take a screenshot or print your current transfers within Xenith’s existing Online Banking platform before access to that platform is removed on Sunday, May 27.
• We partner with Popmoney® to provide Person-to-Person (P2P) payments to a bank account, email address or account number. If you are an existing user, you will have to reconfigure your account.

 

If you previously enrolled in alerts to help you manage your money, you'll need to re-enroll with this transition.

• You can set up and manage your alerts by selecting Alerts & Notifications from the Service & Support menu.

 

• Select the alerts you’d like to receive via text message or email.

 

Money Management is our personal finance and budgeting tool that helps you track spending and reveals how you use your money. To get started, select Money Management under the Manage Money menu.


 

• Add accounts from financial institutions to view all of your account information in one place. You can also set spending and budget goals, view trends and more.
• The first time you select Money Management in the Online Banking navigation, you’ll receive an email verification message. When you verify your email using the link provided, you’ll be automatically enrolled in Money Management alerts for all accounts – internal and external – you’ve added to Money Management.
  • We suggest customizing your alerts using the Notifications icon in the top right-hand corner of Money Management. 

 

• If you wish to opt-out of all Money Management alerts, click the Unsubscribe link at the bottom of the verification or alert email you receive. Please note: These alerts are separate from other account management alerts offered within Online Banking. Any alert changes you make in Money Management will not affect your other Xenith alert settings.

When is the last day I can log in to Xenith's Online Banking for online transactions?

You may continue to access Xenith's Online Banking to perform any transactions until 3:00 p.m. on Thursday, May 24. Online Bill Pay will not be available after May 23.

I am currently a Xenith Consumer Online Banking customer. Will I need to re-enroll?

No, you will be able to use the new Xenith Online Banking beginning May 28. Most customers will maintain their current username and password. Some may be notified individually of any changes.

Will my username change?

Most customers will continue to use their existing username. Usernames will change for a few impacted customers. In those cases, you will receive a separate correspondence with details.

Will I have access to my transaction history?

Yes. Your last 90 days will be available.

Will I be able to access my previous statements online?

If you are enrolled in paperless statements, you will be able to view your statements online. To enroll in paperless statements, select Online Statements within the new Xenith Online Banking.

I currently use Online Bill Pay. Will my payees transfer?

Yes, payees will be transferred over and available to pay.

Will there be any disruption to my scheduled online bill payments?

All previously scheduled payments will be made as you instructed. However, you will be unable to edit payments or schedule new payments from May 24 to May 27. You can begin to schedule new bill payments beginning Tuesday, May 29 in the new Online Banking.

Will I be able to see the bill payments history within the new Online banking?

Beginning May 31, you will be able to see six months of previous bill payments.

Will my eBills transfer?

No, you'll need to set up eBills along with any associated payment preferences.

Will my text and email alerts transfer?

No. You will have to set up your text and email alerts.

Will I be able to make Person to Person (P2P) payments?

Yes, we partner with Popmoney® to provide P2P payments to a bank account, email address, or account number. Existing Popmoney users will have to reconfigure their account. Visit the "Transfer Money" tab in Online Banking to begin making payments.