Transition Checklist

Here are the steps you need to take to prepare for the changes ahead.

Here is what you need to know to make a seamless transition.

We're excited about the new Xenith Bank. Use this transition checklist to help with the move.


Set up new Telephone Banking

Beginning Sunday, May 27 at 5 p.m., please call 877.349.0420 and follow the prompts. The first time you access the new Telephone Banking, the system will prompt you to enter your Social Security number and you'll be asked to set up a personal identification number (PIN) for future access.

Download the new Mobile App after May 28

Find out more about our new Mobile App and how to download it.

Notify direct deposit and automatic draft originators of new routing number

After May 15, you'll need to notify each originator (e.g. your payroll department for direct deposits) of your new Union bank routing number (051403164) and account number. We'll send an automated notice of change to your ACH originators on your behalf.

Set up eBills

Your eBills will not transfer so you’ll need to set up eBills along with any associated payment preferences.

Log in to Online Banking to establish a new password

If you're currently enrolled in Online Banking, you will be automatically enrolled in our new platform. When you log in for the first time, you'll need to enter your existing username and password. You will then be prompted to create a new password. You will also be asked to verify your identity via your previously provided email or phone number. For the customers who received a letter about a new username, use the username and password we provided.

Set up text and email alerts

Text and email alerts will not transfer so you will have to set up them up again.

Set up Person-to-Person (P2P) payments

We partner with Popmoney® to provide P2P payments to a bank account, email address or account number. Existing Popmoney users will have to reconfigure their account. Visit the Transfer Money tab in Online Banking to begin making payments.

Important Dates

May 24

ATM functionality will be limited

Access to existing Xenith Bill Pay will no longer be available

IMPORTANT NOTE:
All previously scheduled payments will be made as you instructed.

3 p.m.
Xenith Online Banking goes in to view-only mode (no transfers, alerts/preference edits, etc.)

May 25

Branches will close at their normally scheduled time

3 p.m.
Telephone Banking will be in inquiry-only mode

6 p.m.
Xenith Customer Solutions Center will close

May 26

Xenith Branches will not be open

Telephone Banking will not be available

May 27

Last day to log in to the current Xenith Online Banking (view-only)

5 p.m.
Customers can access the new Xenith Telephone Banking and create new PINs

May 28

8 a.m - 8 p.m.
The new Xenith Customer Contact Center will be available to assist all customers

Access to Xenith Online Banking and Mobile App is available

May 29

Branches open

May 31

Bill Pay history available

IMPORTANT NOTE:
All payments calculated on the old Xenith platform, including those dated through May 31st, will not be viewable until this date. However, they will be processed as you instructed.

May 15

Preview period on Business eBanking through May 25th

May 24

Your existing Xenith Bill Pay will no longer be available

ATM functionality will be limited

May 25

Branches will close at their normally scheduled time

3 p.m.
Xenith Online Banking, Mobile Check Deposit and Remote Deposit Capture will no longer be available
- Telephone Banking will be in inquiry only mode

6 p.m. 
- Xenith Customer Solutions Center will close
- Telephone Banking will not be available

May 26

Xenith Branches will not be open

May 27

5 p.m.
- Customers can access the new Xenith Telephone Banking and create new PINs

May 28

Xenith Customer Support will be available to assist all customers from 8 a.m. to 8 p.m.

May 29

Access to Xenith's new Business eBanking, Mobile App and ATMs is available

Branches reopen