What are the hours of operation for the Customer Contact Center?
Beginning Monday, May 28 at 8 a.m., you will have expanded hours by calling us at 1.877.349.0420. The Customer Contact Center hours are Monday through Friday, 8 a.m. to 8 p.m. and Saturday, 9 a.m. to 5 p.m.
How do I set up my new Automated Telephone Banking?
Beginning Sunday, May 27 at 5 p.m., please call 1.877.349.0420 and follow the prompts. The first time you access the new Xenith Telephone Banking system, you will be prompted to enter your social security number and asked to set up a personal identification number (PIN) for future access to your account.
When will my access to the current Xenith's Automated Telephone Banking and Customer Solutions Center end?
You will continue to have access to Xenith’s current Telephone Banking and Customer Solutions Center at 1.866.867.8500 until Friday, May 25 at 6 p.m. Beginning on Monday, May 27 at 5 p.m., you will have access to the new Xenith Telephone Banking and Customer Contact Center at 1.877.349.0420.
What other ways can I reach the bank for support?
We will offer many ways to receive assistance besides calling us, including web self-service, live chat, or emailing us at firstname.lastname@example.org
Will the bank have extended support hours for conversion?
Yes. In order to help facilitate your transition smoothly, Xenith's Customer Contact Center will be open 24/7 until June 16 to assist you.