Transition Checklist

Get your business accounts ready for the change.

Here are the steps you need to take to prepare for the changes ahead.

Prepare for the changes ahead with this transition checklist. What won't change? Our dedicated staff will always be here to serve your business needs.


During the Preview Peroid, May 15 - 25

All Users Can:

  • Login at unionandxenith.com/preview using the enclosed Company ID and password. You can use your existing username.
  • Begin to familiarize yourself with Business eBanking by navigating through the system.
  • Verify ACH and Wire templates converted correctly, as well as their funding accounts.
  • Set up the token PIN. (Token and setup instructions are being mailed to customers requiring them).
  • Set up your Business eBanking by personalizing your password and changing your address, email or phone if needed. You can also set up alerts at this time.

Account Admins Can:

  • Manage users and their services entitlements, account entitlements, and limits. (Exceptions: Positive Pay, Bill Pay, eStatements, Mobile Banking, and CCX/DLM).
  • Review/update users’ phone numbers.
  • Entitle users to manage converted ACH templates. (This is needed only if the user was not previously assigned as the template owner through Xenith’s Business Online Banking.)
  • Entitle users to be approvers, to set up new ACH and wire templates, and to transmit services.
  • Set dollar limits per approver and the number of approvals per transaction.
  • Modify the default decision for positive pay exception items by contacting the bank. Currently the default decision is “Pay.”
  • If using Remote Deposit, we will reach out to you with the necessary password credentials to enable updates to your software driver.

During this period, you will not be able to see CD or Loan information. Additionally, if you use QuickBooks and/or Quicken, please follow the pre-conversion instructions.

Starting May 29

You will be able to access the new Business eBanking site. We recommend doing the following:

  • Log in to Xenith's Business eBanking at XenithBank.com.
  • Re-enroll in eStatements.
  • Set up eBills and manage (add, edit, or delete) bill payment payees.
  • Schedule ACH payments, wire transfers, and transfers (internal and external).
  • Update the outgoing wire instructions with the new routing and transit number (051403164).
  • Entitle users for Positive Pay, eStatement, Bill Pay, Mobile Banking, and CCX/DLM.
  • Download the Xenith Mobile App.
  • Reconnect to QuickBooks and/or Quicken.

Important Notes About ACH File Upload

If you are uploading an ACH file within Business eBanking then you need to do the following amendments to the NACHA file Header Record:

  • Amend the Immediate Destination information that is found on Line 1, field number 3, field position 04-13. The field must begin with a blank followed by Xenith's nine-digit ABA (051403164)
  • Amend the Immediate Origin information that is found on Line 1, field number 4, field position 14-23. The field must begin with a blank followed by the nine-digit value 222222223.

(Sample NACHA file Header Record)
101 051403164 2222222231607281432A094101FIS HORIZON FIS BUS EBANKING

Important Dates

May 24

ATM functionality will be limited

Access to existing Xenith Bill Pay will no longer be available

IMPORTANT NOTE:
All previously scheduled payments will be made as you instructed.

3 p.m.
Xenith Online Banking goes in to view-only mode (no transfers, alerts/preference edits, etc.)

May 25

Branches will close at their normally scheduled time

3 p.m.
Telephone Banking will be in inquiry-only mode

6 p.m.
Xenith Customer Solutions Center will close

May 26

Xenith Branches will not be open

Telephone Banking will not be available

May 27

Last day to log in to the current Xenith Online Banking (view-only)

5 p.m.
Customers can access the new Xenith Telephone Banking and create new PINs

May 28

8 a.m - 8 p.m.
The new Xenith Customer Contact Center will be available to assist all customers

Access to Xenith Online Banking and Mobile App is available

May 29

Branches open

May 31

Bill Pay history available

IMPORTANT NOTE:
All payments calculated on the old Xenith platform, including those dated through May 31st, will not be viewable until this date. However, they will be processed as you instructed.

May 15

Preview period on Business eBanking through May 25th

May 24

Your existing Xenith Bill Pay will no longer be available

ATM functionality will be limited

May 25

Branches will close at their normally scheduled time

3 p.m.
Xenith Online Banking, Mobile Check Deposit and Remote Deposit Capture will no longer be available
- Telephone Banking will be in inquiry only mode

6 p.m. 
- Xenith Customer Solutions Center will close
- Telephone Banking will not be available

May 26

Xenith Branches will not be open

May 27

5 p.m.
- Customers can access the new Xenith Telephone Banking and create new PINs

May 28

Xenith Customer Support will be available to assist all customers from 8 a.m. to 8 p.m.

May 29

Access to Xenith's new Business eBanking, Mobile App and ATMs is available

Branches reopen