Business eBanking

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Your access to the new Xenith Business eBanking platform begins May 29. Here's what you need to know as you prepare to log in for the first time.
 
Log in using the instructions outlined below.
  1. Go to XenithBank.com. In the LOGIN box, select Business Banking and click LOG IN.
  2. Enter your Company ID (look for this in the mail) and User ID. Then, click Continue.
  3. Verify your identity by requesting a one-time security code by text message or phone call.
  4. After verifying your identity with the one-time security code, you'll need to enter the new password that was mailed to you prior to our preview period.
Please keep this information in mind:
 
  • All your converted accounts and balances will be immediately available online after logging in. You can view, search, export and print detailed transaction history (up to 90 days) by clicking on an individual account.
  • eStatements will be available, but you will need to re-enroll in this free service to view them. To modify your settings or view statements, simply select 'Reports' from the top navigation and then click on 'Statements & Documents.'
While making this transition as seamless as possible, please remember these points:
  • Admin needs to entitle users to manage converted ACH templates. (This is needed only if the user was not previously assigned as the template owner through Xenith’s Business Online Banking.)
  • Scheduled and recurring ACH Payments and Wires will not be transferred and you will need to re-establish them. Please also validate the funding account(s) prior to scheduling.
  • All ACH and Wire templates will be transferred to Xenith’s new Business eBanking.
  • All of your payees will be converted with the templates.
  • You will need to update your outgoing wire instructions with the new routing and transit number (051403164).
  • Your incoming wires will not be impacted and we will continue to accept them with the existing routing and transit number.
  • You will need to update the routing number on the header records of ACH files with the new routing and transit number (051403164).
  • Tax templates will not be converted therefore you will need to recreate the templates during preview period.

You can continue using any scanners you now possess, with uninterrupted service. Other information you need to know about Remote Deposit for your business:

  • You will need to install a new software driver. You will be contacted prior to conversion with installation directions.
  • There will be no change to your desktop Remote Deposit  limit.
  • Desktop Remote Deposit limit is no longer aggregated with Mobile Check Deposit limit. Each application will maintain its limits separately.
I am currently a Xenith Business Online Banking customer. Will I need to sign up or re-enroll?

No. You will be automatically enrolled in Business eBanking. You will receive personalized communications with specific instructions on how to log in.

Will my username change?

Most customers will continue to use their existing username. Only a few customers will be impacted. In those cases, a separate correspondence will be sent with details.

Will I have access to my transaction history?

Yes. Your last 90 days will be available.

Will I need to re-establish recurring transfers?

Yes. You will need to re-establish all scheduled internal transfers.

Will I be able to access my previous statements online?

Yes. You will continue to receive your statements online. Simply enroll in eStatements within eBanking. If you need additional statements please contact us.

Do I need to re-enroll in the service?

Yes. You will be required to re-enroll in eStatements.

I currently use Online Bill Pay. Will my payees transfer?

Yes, payees will be transferred over and available to pay.

Will my eBills transfer?

No, you'll need to set up eBills along with any associated payment preferences.

Will all previously scheduled Bill Payments be transferred?

Yes. All scheduled bill payments will be transferred.

Will there be any disruption to my scheduled online bill payments?

All previously scheduled payments will be made as you instructed. As of May 24 you will no longer have access to your existing Xenith Business Online Banking. You can begin to schedule new bill payments in Business eBanking beginning Tuesday, May 29.

Will I be able to see the bill payments history within the new Online Banking? And for how long?

Yes. You will be able to see six months of previous bill payments.

Will my text and email alerts transfer?

No. You will have to set up your text and email alerts.

How will my wire and ACH payments be impacted?

Wire and ACH templates will be transferred; however, you will need to re-establish your scheduled wires.

Do my wire instructions change?

Yes. You will need to update your outgoing wire instructions with the new routing and transit number (051403164). We will continue to accept incoming wires with the existing routing and transit number.

Will the system send me a notification for incoming wires?

Yes, alerts are available including incoming wire notifications.

If I currently use Quicken® or QuickBooks™, will I need to make any changes?

You will need to reconnect. No history will be lost. More information is available online.
 

Important Information for Bill Pay Customers

Understand how your new Bill Pay functions differently than how it did prior to the transition, including when to expect funds to be deducted from your funding account(s).

Previously Scheduled Payments
 

  • Why do I see a different date for my Bill Pay payments than what I entered prior to the transition?
    • Previously, the date you entered was the date the payment was to be delivered to the payee (Delivery date). Going forward, the date you enter is the date the payment will be sent (Send On date). Due to this difference, you will now see the Send On date which is associated with the Delivery date you previously selected.
  • Why is my account being debited earlier than it did prior to the transition?
    • Payments processed prior to the transition were deducted from your account on the date the payment was scheduled to be delivered (Delivery date). Going forward, your account will be deducted 2 days (excluding Sundays) after the date we send the payment (which is the Send On date). As this may result in your account being debited prior to when you were accustomed, we recommend reviewing your scheduled bill payments.


Scheduling Payments
  • How do I know what date to select?
    • Previously, the date you entered was the date the payment was to be delivered to the payee (Delivery date). Going forward, the date you enter is the date the payment will be sent (Send On date). The associated Delivery date will automatically adjust and display below the Send On date.
  • How do I know when my account will be debited?
    • Your account will be debited 2 days (excluding Sundays) after the date you enter to have the payment sent (Send On date). Please note that prior to the transition, your account was deducted on the date you selected to have the payment delivered (Delivery date). This may result in your account be debited earlier than you are accustomed.
  • Why can’t I schedule a payment to be delivered tomorrow?
    • The earliest date you can select to send a payment (Send On date) is today’s date. The first available Delivery date associated with the Send On date will be automatically populated for you. If needed, you can request an expedited overnight payment for a fee of $10 (electronic) or $20 (check).

Important Dates

May 24

ATM functionality will be limited

Access to existing Xenith Bill Pay will no longer be available

IMPORTANT NOTE:
All previously scheduled payments will be made as you instructed.

3 p.m.
Xenith Online Banking goes in to view-only mode (no transfers, alerts/preference edits, etc.)

May 25

Branches will close at their normally scheduled time

3 p.m.
Telephone Banking will be in inquiry-only mode

6 p.m.
Xenith Customer Solutions Center will close

May 26

Xenith Branches will not be open

Telephone Banking will not be available

May 27

Last day to log in to the current Xenith Online Banking (view-only)

5 p.m.
Customers can access the new Xenith Telephone Banking and create new PINs

May 28

8 a.m - 8 p.m.
The new Xenith Customer Contact Center will be available to assist all customers

Access to Xenith Online Banking and Mobile App is available

May 29

Branches open

May 31

Bill Pay history available

IMPORTANT NOTE:
All payments calculated on the old Xenith platform, including those dated through May 31st, will not be viewable until this date. However, they will be processed as you instructed.

May 15

Preview period on Business eBanking through May 25th

May 24

Your existing Xenith Bill Pay will no longer be available

ATM functionality will be limited

May 25

Branches will close at their normally scheduled time

3 p.m.
Xenith Online Banking, Mobile Check Deposit and Remote Deposit Capture will no longer be available
- Telephone Banking will be in inquiry only mode

6 p.m. 
- Xenith Customer Solutions Center will close
- Telephone Banking will not be available

May 26

Xenith Branches will not be open

May 27

5 p.m.
- Customers can access the new Xenith Telephone Banking and create new PINs

May 28

Xenith Customer Support will be available to assist all customers from 8 a.m. to 8 p.m.

May 29

Access to Xenith's new Business eBanking, Mobile App and ATMs is available

Branches reopen