Account FAQs

Here's what to know about the transition.

Find the answers you need to manage your accounts.

We'll make sure you have all the information you need related to your business accounts.

 


From support hours during the transition to details about managing your new Xenith business accounts, these FAQs provide clarity. During the transition, we're working hard to minimize, or eliminate, disruption to your daily routine so you can focus on your business at hand.
What are the hours of operation for Commercial/Treasury Support?

Beginning Monday, May 28th, Xenith Treasury Support can be reached at 1.877.920.6888, Monday through Friday, 9 a.m. to 5 p.m. For general banking needs, we offer expanded Customer Contact Center hours at 1.877.349.0420, Monday through Friday, 8 a.m. to 8 p.m. and Saturday, 9 a.m. to 5 p.m.

How do I set up my new Automated Telephone Banking?

Beginning Sunday, May 27 at 5 p.m., please call 1.877.349.0420 and follow the prompts. The first time you access the new Xenith Telephone Banking system, you will be prompted to enter your tax identification number and asked to set up a personal identification number (PIN) for future access to your account.

When will my access to the current Xenith's Automated Telephone Banking and Customer Solutions Center end?

You will continue to have access to Xenith’s current Telephone Banking and Customer Solutions Center at 1.866.867.8500 until Friday, May 25 at 6 p.m. Beginning on Sunday, May 27 at 5 p.m., you will have access to the new Xenith Telephone Banking at 1.877.349.0420 and Treasury Support on Monday, May 28 at 8 a.m. at 1.877.920.6888.

What other ways can I reach the bank for support?

We will offer many ways to receive assistance besides calling us, including web self-service, live chat, or emailing us at customer.advocate@xenithbank.com.

Will the bank have extended support hours for conversion?

Yes. In order to help facilitate your transition smoothly, Xenith's Treasury Support will be available from 8 a.m. until 8 p.m. beginning May 28 until June 1 to assist you.

 
Will there be changes to my account?

There may be some changes to the terms and conditions of your account. Your accounts were carefully reviewed and matched to the new accounts they most closely resembled. If your commercial account is billed via account analysis, you should be aware that the bank will be converting to a new platform effective with your June billing period. This will not impact your fee structure; however, your statement may look different to you. Please read the Deposit Account Products section of our Customer Account Guide and the Important Account Information booklet to learn more about the products that have changed.

How will my transactions be posted?

ATM and debit card transactions will be posted in order of the date and time on which they occurred, if known, and before any checks written by you. Certain other non-check transactions such as fees will be posted in order of dollar amount, from highest to lowest; and checks will be paid in order of check number, please see Important Account Information booklet for details.

Will my account numbers change?

In a few cases, there will account numbers changes. You will be receiving a separate correspondence with your old and new account number. However, your account's bank routing number will change, and you will need to contact any direct deposit originator (i.e. your payroll department) and any merchant or service providers (for other automatic transactions) in order to switch your direct deposit, auto debit and eBill pay accounts to reflect the new number.

Will I need to replace my checks, and if so, will I be charged?

Unless you are notified other wise, you may continue to use your Xenith Bank checks as you do today. If you are receiving a new account number, we will provide an initial order of checks at no cost to you. At your next reorder of checks, please use your new routing number (051403164).

What do I need to do to ensure that my direct deposit and automatic drafts continue?

You will need to notify each originator (e.g. your payroll department for direct deposits) of your new Xenith Bank routing number and account number. The new routing number will be 051403164. We will also send an automated notice of change to your ACH originators on your behalf.

Will I get a final statement from Xenith?

The bank will maintain your statement history. Customers with checking, savings and/or money market accounts will receive a special statement by mail reflecting their transactions and posted interest through May 25. If you currently receive paperless statements, you will need to re-enroll.
 
Will there be any changes with my current loan or line of credit?

There will be no changes to your account terms and you can expect to receive your loan statement around the same time.
Will my loan or line of credit account number change?
In a few cases, there will account numbers changes. You will be receiving a separate correspondence with your old and new account number.

Where do I mail payments?

Please mail payments to Union Bank & Trust, Attn: Payment Processing, P.O. Box 71120, Charlotte, NC 28272-1120. For Online Bill Pay, please remember to update any auto payments that are mailed to the bank to reflect this address.
Will I still be able to use my existing Xenith credit card?

Yes, you can continue to use your Xenith credit card. There will be no changes.
Can I continue to use my existing Xenith debit card?

Yes, you can continue to use your current Xenith debit card until you receive and activate your new debit card in July.
 
What happens to my FDIC coverage if I have deposits at both Union and Xenith?

Both Union Bank & Trust and Xenith Bank are federally insured banks. Currently, the standard deposit insurance amount is $250,000 per depositor, per insured bank. Any deposits you have at Xenith Bank will be combined with any deposits you have at Union Bank & Trust. This combined balance will determine whether you have exceeded the FDIC insurance limit.

Certificates of Deposit (CDs) opened at Xenith Bank will be separately insured until the earliest maturity date and will be renewed to a comparable product.

Where can I get more information about FDIC insurance coverage?

The FDIC has developed a tool called EDIE (Electronic Deposit Insurance Estimator). This tool will assist you with calculating your FDIC coverage limits. Before you begin, identify all the deposit accounts that you have at Xenith Bank and Union Bank & Trust. Then, follow the steps on EDIE to calculate your coverage. For additional information regarding FDIC insurance coverage, we encourage you to explore the FDIC website or call 1-877-ASK-FDIC (1-877-275-3342).

Important Dates

May 24

ATM functionality will be limited

Access to existing Xenith Bill Pay will no longer be available

IMPORTANT NOTE:
All previously scheduled payments will be made as you instructed.

3 p.m.
Xenith Online Banking goes in to view-only mode (no transfers, alerts/preference edits, etc.)

May 25

Branches will close at their normally scheduled time

3 p.m.
Telephone Banking will be in inquiry-only mode

6 p.m.
Xenith Customer Solutions Center will close

May 26

Xenith Branches will not be open

Telephone Banking will not be available

May 27

Last day to log in to the current Xenith Online Banking (view-only)

5 p.m.
Customers can access the new Xenith Telephone Banking and create new PINs

May 28

8 a.m - 8 p.m.
The new Xenith Customer Contact Center will be available to assist all customers

Access to Xenith Online Banking and Mobile App is available

May 29

Branches open

May 31

Bill Pay history available

IMPORTANT NOTE:
All payments calculated on the old Xenith platform, including those dated through May 31st, will not be viewable until this date. However, they will be processed as you instructed.

May 15

Preview period on Business eBanking through May 25th

May 24

Your existing Xenith Bill Pay will no longer be available

ATM functionality will be limited

May 25

Branches will close at their normally scheduled time

3 p.m.
Xenith Online Banking, Mobile Check Deposit and Remote Deposit Capture will no longer be available
- Telephone Banking will be in inquiry only mode

6 p.m. 
- Xenith Customer Solutions Center will close
- Telephone Banking will not be available

May 26

Xenith Branches will not be open

May 27

5 p.m.
- Customers can access the new Xenith Telephone Banking and create new PINs

May 28

Xenith Customer Support will be available to assist all customers from 8 a.m. to 8 p.m.

May 29

Access to Xenith's new Business eBanking, Mobile App and ATMs is available

Branches reopen